Returns Made Easy
We know at Shoppin with Sailin that shopping online for clothing is somewhat risky due to all of us having different body shapes and sizes.
Extraordinary Customer Service is Our #1 Goal!!!
Here is our Simple Return Policy:
• Items MUST still have tags on them. No exceptions.
• Returned items must be unworn and UNWASHED. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT ONLY within 30 days of delivery for the amount paid for the product.
• A Gift Card will be emailed to the email address on file and applied to your account with us within 3 business days after we receive the returned item.
• Please include the original packing slip when returning an item.
• Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and buyer will pay return shipping in each case.
• If an order is placed prior to receiving the gift card email, we can not refund for that amount. You do need to wait until the gift card is applied to your account to place the order to use this credit.
• If you place an order and do not select to use your gift card, we can not go in and apply it after the fact. We have no way of doing so. If you have any issues with your gift card then please email firstname.lastname@example.org before placing the order.
• If you send back an item that does not qualify for a return then you will be responsible to call and pay a return shipping charge of $5.
We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to charity.
DEFECTS OR PROBLEMS
• If you have received an item with any problems or defects, please contact us within 3 days of delivery to inform us of the issue. If we are not notified within 3 days of delivery then it will no longer qualify for a return or replacement. You must include a photo of the damage/ defect with your email.
• We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. We recommend purchasing the item, and then shipping back the returned product so that you do not miss out on the item.